Argh!

OK – this morning I faxed my maturity instructions, as requested yesterday. This afternoon, I got a phone call from them, saying “Sorry, we can’t accept these details via fax, you have to post them”. I told them I’d been told to fax them (and gave them the name of the bloke who’d told me to), and they backed down. But come on. How hard can it be, really?

Having worked in a support environment, it amazes me that a company the size of this can run a helpdesk with apparently no problem management system in place. I have asked for a call number, service request number, problem number, and only succeeded in being told the helpdesk phone number (the one I had rung them on just seconds before). This makes the whole thing frustrating beyond belief as I have to re-tell my problem to everyone I speak to. From the other end of the phone, I know it’s much easier when a customer rings up and says “Hi, I’m calling about service request number 74747372″. At least then they’d be able to tell me there’d been no progress straight away, rather than wasting 20 minutes of my time…

. o O (Am I ever going to see this money?)

. o O (What about the second scheme I’ve just started?)

My sanity is barely being maintained by Paper Starships (thanks Keith), and the thought of Forza Motorsport being released tomorrow…

little things